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Order and Shipping Information

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All orders are shipped via economy ground transport, no express service is available for aerosol paints. Shipping time varies between 2-10 days depending on the shipping location.

Domestic Shipping Rates

We offer $11.35 flat rate shipping to the United States for 1-6 cans. For orders exceeding 6 cans a custom rate will apply at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@car-rep.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately we cannot ship to P.O. boxes, please use a regular street address.

Refunds, returns, and exchanges

We have a 15-day return policy,

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@car-rep.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@car-rep.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@car-rep.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.